Frequently Asked Questions

Dear Customer, Welcome to our Customer Service page.

With Gifthane, you will also discover life from a gift perspective. Unforgettable moments await you with Gifthane. Gifthane.com is always with you on all your special days such as birthdays, Valentine's Day, Mother's Day, Father's Day and New Year's Eve! You can easily reach personalized, interesting, romantic, extraordinary and nostalgic gifts that will make your loved ones feel special through our Online Gift Sales site. You can have thousands of products that will add color to your life with the special gifts that lead the gift sector in Turkey with our site's advantageous prices and fast shipping. Meet the high-quality and eye-catching gifts that are beyond ordinary and classic! Enjoy giving the most original gifts to your loved ones! In order for you to feel safe at every stage of your shopping and to shop easily, we have listed the most curious topics and frequently asked questions by our customers below in order to help you.

1- Is there PAYMENT ON DOOR?

No! You cannot order with CASH ON DELIVERY on gifthane.com. You can make your order online 24/7 with Stripe security.

2- Which cargo company do you work with?

We have agreements with multiple cargo companies that will deliver your cargo to your region as quickly as possible .

3- When Will My Shipment Arrive?

Our products come from our warehouses abroad and due to the renovation in our warehouse, our delivery time is 15-30 business days. Certain products sent from domestically are delivered to you in 2-5 business days. Thank you very much for your understanding. We apologize for the delay.

You can track all your order processes regarding your purchases from your e-mail account that you have defined in our system. For example, when your cargo is delivered to MNG CARGO, you can track it on your mobile phone that you have defined in our system. CARGO TRACKING NUMBER SMS It is sent as. You can easily track all movements of your cargo with the CARGO TRACKING NUMBER on the MNG CARGO official website.

4- How much is the shipping cost?

We offer Free Shipping to all over Turkey.

5- Do you send cargo to TRNC or abroad?

Unfortunately, we are currently only shipping to provinces and districts in Türkiye.

6- Do you have wholesale sales?

Yes, we sell wholesale gifts. For this, you can contact us via destek@gifthane.com .

7- How can I exchange or return a product that I do not like?

You can return the product you purchased without any excuse. 14 business days You may return it within . You will be responsible for paying your shipping costs to return your item for exchange. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

8- My Order Arrived Broken, What Should I Do?

We recommend that you check the product that reaches you by cargo when you receive it. If your product is damaged during transportation, we kindly ask you to have the cargo officer draw up a " report " before receiving the product and return your parcel. If there is no report, unfortunately we cannot compensate the cargo company for the damage caused by the cargo. In this way, we cannot refund the product price to you, our valued customer. We kindly ask our valued customers to show the necessary sensitivity in this regard.

10- Credit Card Shopping Security

Have peace of mind when making credit card purchases! Because your credit card information is securely entered directly into the bank database with the SSL certified Virtual POS System. No one can see your card information!

For your other questions, communication You can use the form...

• What should I pay attention to when choosing a gift for my girlfriend?
  When choosing a gift for your girlfriend, you should consider her tastes, hobbies and needs. For example, you can choose gifts that are both useful and meaningful, such as a breathing plush toy , a long-distance bracelet or a Stanley straw thermos .

• What are the best gift suggestions for long distance relationships?
  In long distance relationships, it is important to choose gifts that will strengthen your emotional bond with your lover. Accessories such as long distance bracelet vibrating , distance bracelet and vibrating lover bracelet are highly preferred. These keep communication and love alive.

• What is a breathing plush toy and why should it be preferred?
  The breathable plush teddy bear and other breathable sleep companions are made from natural materials, are hypoallergenic and soothing for children and adults alike. Perfect for giving your girlfriend a cute and healthy gift.

• Which Stanley thermos model is suitable for a girlfriend?
  If you are looking for a stylish and useful gift for your girlfriend, you can consider the Stanley straw thermos Hello Kitty or Stanley Barbie thermos models. They are suitable for daily use with their practical and cute designs.

• Are retro and vintage cameras preferred as gifts?
  Absolutely yes! It offers a nostalgic gift for retro camera and vintage camera lovers. These cameras can be used for both decorative and photography purposes, and will add a nice touch to your girlfriend's style.

• How useful is a mini Bluetooth speaker gift?
  Mini Bluetooth speaker or mini Bluetooth speaker is a technological and portable gift option. It is a great choice for music-loving girlfriends. It can be used easily both at home and outside.

• What are the advantages of vibrating wristbands?
  Vibrating bracelet and long distance bracelet vibrating models are a loving and fun gift option that strengthens communication between couples. It helps you establish special emotional bonds with your girlfriend.

• Should decorative gifts such as jellyfish lamps or seashell display cases be preferred?
  Yes, especially for girlfriends who care about decoration, stylish and original gifts such as jellyfish lamps and seashell display cases are very meaningful. They enhance the atmosphere of the room and can be used for a long time.

• How popular are accessories like cat bags or Lightning McQueen slippers?
  Fun and cute accessories like cat bags and lightning McQueen slippers are very popular among young girls. They are stylish and stylish gift alternatives suitable for daily use.

• What to buy for a girl who is menstruating?
  The answer to the question of what to buy for a girl with her period is hidden in relaxing and practical products. Products such as a breathing teddy bear , a breathing sleep buddy or a natural diffuser can be relaxing and supportive.